# Making a booking for an intensive driving course with Northwest Crash Courses [hereafter also NWCC] confirms that you have read & agree to the following terms & conditions.

 

1.
NWCC will use government-licenced instructors to teach you to a high standard as per DSA standard in a modern vehicle. Your instructor will not smoke in the vehicle, and will be polite and friendly.
The full balance is to be paid 14 days prior to commencement of any course, unless otherwise agreed.
2.
Cancellation or postponement:
Once a course is booked, no fees are refundable, unless the following conditions are met.
If the booked instructor can obtain work to replace the cancelled course (or part of) no charge will be made. However if this is not possible, the full fee that covers the course (or part of) will be charged.
2.(a) All instructors are self employed agents. Any changes in dates or times you make with your instructor will be as agreed between you and the instructor for your course. Northwest Crash Courses will not be responsible for any hours lost or omitted due to these changes to your original booking.
2.(b) You will be issued with a time sheet on the 1st day of your course this must be produced in the event of a dispute relating to time shortage signed and dated by you and the instructor at the end of each day.
2. (c) All complaints need to be made in the first instance to your instructor, but also to NWCC before the last day of the driving course.
3.
Both parts of the provisional driving licence (card & paper counterpart) valid for the UK and Northern Ireland must be provided. If you hold an older provisional licence, photo ID is required. [E.g. Passport, Student Photo etc] on the first day.
4.
Pupils must be able to read a vehicle number plate from 67ft (20.5m) If pupil needs glasses or contact lens for corrective vision, these must be worn whenever driving.
5.
The pupil must not be under the influence of drink or drugs at any time. If a representative of NWCC detects signs of the above, the remainder of the course will be cancelled and no refund will be made.
6.
The pupil must satisfy themselves with regards to the residency requirements laid down by the DSA. If you are I any doubt, contact the DSA before booking your course.
7.
All pupils are expected to maintain good behaviour and satisfactory manners. Good behaviour and manners should be exhibited at all times during your course. Any abusive behaviour, physical damage or unseemly conduct to your instructor or any representative of NWCC will not be tolerated, and may lead to immediate cancellation of your course without refund. In addition, the responsible pupil must pay for any damage or shortfalls.
8.
The tuition vehicle must be treated with care and respect. Any wilful or malicious damage must be paid for by the pupil responsible.
9.
Any waiting time will be treated as constituting driving time. E.g. if waiting at a theory test centre or travel to and from the practical test centre.
10.
No guarantee can be made by NWCC as to the availability of DSA tests on the dates requested.
11.
While every effort will be made by your instructor, should the pupil fail to reach a satisfactory standard of driving, or is likely to be a danger to themselves, third parties or property, we reserve the right to refuse to present the pupil for a test. No refunds will be made.
12.
NWCC cannot, will not, be held responsible for any expenses incurred in the event of the DSA cancelling a test. In such cases, all complaints are solely with the DSA, and must be made to them alone.
13.
NWWC will endeavour to retain the same instructor throughout your course. However NWCC reserve the right to change this policy in the event of ill health, holidays, breakdowns or any other unforeseen circumstances.
14.
In the interests of safety, pupils must follow the instructors directions and instructions at all times. If the pupil will not, or can not, act to instructions in the interest of safety the course will become forfeit.
15.

In the event of any lesson being cancelled due to adverse weather conditions, one of the 2 following conditions will apply (not both)

  1. 50% of the daily rate will be refunded.
  2. If the customer chooses to re-book this lost time, a 50% discount will be applied. If the customer does not re-book the lost time no refund will be made.

Call us on 0800 989 0150, 07854 533 107 or email us, below.

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